Baggage

Handgepäck ist Gepäck, das Sie mit in die Kabine nehmen und das unter dem Vordersitz oder, wenn möglich, auf dem Dachgepäckträger verstaut wird. Alle Passagiere haben Anspruch auf ein einziges Handgepäck mit den Maßen 40x30x20 cm. 

Zu den üblichen zulässigen Größen gehören Rollen, Griffe oder Seitentaschen. Um die Passagiere nicht zu belästigen, wird Handgepäck, das diese Standards überschreitet, als Gepäck befördert.

Überschreitet das Handgepäck am Gate die oben genannten Grenzen, wird eine spezielle „Gate-Gepäckgebühr“ in Höhe von 90 EUR erhoben. Neben dem Handgepäck haben die Passagiere bei Bedarf Anspruch auf folgende Gegenstände:

Besides the hand luggage, the following items are allowed, in case of strict necessity:

Alle Passagiere außer Kleinkinder unter 2 Jahren

• 1 Umhang, Umhang oder Decke
• 1 Regenschirm oder Gehstock
• 1 Kamera / Kamera oder Fernglas

Kinder unter 2 Jahren:

• Babynahrung zum Verzehr an Bord
• Korb für Babynahrung
• Faltbarer Kinderwagen (zur Überführung auf die Rampe).
  

Passagiere mit eingeschränkter Mobilität

• 1 Rollstuhl / 1 Paar Krücken oder andere Hilfsmittel, auf die der Fahrgast angewiesen ist.

Es wird empfohlen, dass Sie alle Dokumente und Wertsachen, elektronische Geräte, Geld, Kreditkarten und Schmuck, Medikamente und andere Wertsachen, die Sie benötigen, an Bord des Flugzeugs haben. Die Beförderung der folgenden Gegenstände als Handgepäck ist VERBOTEN: Feuerarme; Pistolen; Granaten, einschließlich Vorrichtungen, die Projektile werfen. Geräte, die durch das Abfeuern eines Projektils schwere Verletzungen verursachen können, einschließlich:

• Schusswaffen (jeglicher Art) wie Pistolen, Revolver,
• Gewehre und Schrotflinten;
• Spielzeugpistolen oder Nachbildungen oder Nachahmungen solcher Schusswaffen
• Waffen, die mit echter Spezialausrüstung verwechselt werden könnten;
• Bestandteile von Schusswaffen, außer Teleskop
• Sehenswürdigkeiten;
• Waffen für Airsoft (CO2, Pistole, Gewehr, Bälle dafür);
• Sportwaffen in Form von Leuchtraketen und Pistolen;
• Bögen, Armbrüste und Pfeile für sie;
• Waffen zum Speerfischen;
• Schleudern und Katapulte;

Selbstverteidigungsmittel auf der Grundlage einer lähmenden Handlung, die speziell dazu bestimmt sind, zu betäuben oder zu immobilisieren, sind ebenfalls verboten, einschließlich:

• Elektroschockgeräte, Elektroschocker, Taser und
• Elektroschockstöcke;
• Chemikalien, Gase und Aerosole zur Neutralisation und Entmündigung, wie Sprays mit reizenden Substanzen, Tränen und Pfeffer
• Typ, Tränengas, Säureaerosole und Tierabwehrsprays;

Scharfe Gegenstände oder scharfe Kanten, die schwere Verletzungen verursachen können:

• zum Fällen bestimmte Gegenstände wie eine Axt, eine Stangenaxt usw .;
• Äxte und Meißel zum Aufnehmen von Eis;
• Rasierer;
• Schneideplotter für Papier, Pappe;
• Messer / und / oder Klingen länger als 6 cm;
• Scheren, deren Klingen länger als 6 cm sind (gemessen von der Achse);
• Kampfsportartikel mit scharfen oder scharfen Klingen;
• Schwerter, Säbel, Schwerter;

Arbeitswerkzeuge, die schwere Verletzungen verursachen und die Sicherheit von Flugzeugen beeinträchtigen können, einschließlich:

• Brecheisen; Bohrmaschinen, Bohrmaschinen, auch tragbare Akkus;
• Werkzeuge mit einer Klinge oder einem Schaft von mehr als 6 cm, die
• als Waffen wie Schraubendreher oder Meißel verwendet werden;
• Sägen, einschließlich elektrische, tragbare, kabellose;
• Pistolen zum Eintreiben von Nieten;

Explosive / zündfähige Stoffe oder Explosiv- und Brandvorrichtungen, die schwere Verletzungen verursachen oder die Sicherheit von Luftfahrzeugen gefährden können:

• Munition;
• Kapseln;
• Zünder und Zünder dafür;
• Nachahmungen oder Kopien von Sprengkörpern;
• Minen, Granaten und andere militärische Sprengkörper;
• Feuerwerkskörper und andere Pyrotechnik;
• Rauchbomben und Patronen;
• Dynamit, Schießpulver, Plastiksprengstoff.

FLYONE wendet die folgende Freigepäckmenge an: Kinder unter 2 Jahren dürfen einen zusammenklappbaren Kinderwagen und bis zu 10 kg Gepäck mit den Maßen 50 x 40 x 25 cm mitnehmen.

CONDITIONS OF APPLICATION:

All baggage that is not included in the free baggage allowance table will be considered as excess baggage and charged according to the table below: When determining the standard piece weight, the fractions within 20 and 21 kg shall be disregarded, a piece of 21kg will be considered an overweighed piece. The weight of checked pieces of baggage cannot be combined and each piece is considered as such.

The fee charged for exceeding the established weight/size up to 10 kg is 35 EUR for each baggage. The fee charged for exceeding the established weight/size up to 20 kg is 60 EUR for each baggage.

The fees/charges collected for excess baggage are non-refundable.

FLYONE applies following fares for excess of baggage: Combining the weight of pieces: the weight of checked pieces of baggage cannot be combined; each piece is considered as such and charged in accordance with the above table.

Pet in cabin service – 60 EUR.

Gate baggage fee – 90 EUR per flight operated by FLYONE.

The fees/charges collected for excess baggage are non-refundable.

The passengers must comply with the company’s rules concerning special luggage. Special luggage is the luggage that cannot be qualified as standard luggage, for example oversized, fragile or luggage containing valuble items.

The passengers may ask for an additional or more seats for transporting fragile or oversized objects, like musical instruments in the aircraft’s cabin (CBBG). The maximum admissible weight for each luggage unit must not exceed 75 kg and its dimensions must allow its placing on the passenger seat.

Company aircrafts, A320, permits following size for transportation:

• From the floor – 155 x 42 x 20 cm
• From the seat – 110 x 42 x 50 cm

The special luggage must be properly packed in order to be placed on the passenger’s seat, and the full responsibility for transporting such luggage, to and from the airplane, belongs to the passenger only.

The given service needs preliminary confirmation on behalf of the transporter. The ticket for additional seat (CBBG) consists of 100% of the applicable fare + company fees/taxes (YQ/YR) and needs to be issued along with the passenger’s ticket.

Out of security and safety reasons, the passengers with additional seats CBBG cannot be seated near the emergency exits. The online registration is not allowed for the passengers with additional CBBG seats.

Living animals (dogs and cats) can be transported in the airplane’s cabin, and in order to get acquainted with the transportation conditions of the animals at the airplane’s board, you can access the category Transportation of Pets.

Ski equipment and snowboard
Ski equipment consists of snowboard equipment (snowboard with ties and boots) or a pair of skis, a pair of ski sticks, a pair of ski ties and a pair of boots. The equipment must be properly packed, so that it does not suffer deterioration and does not deteriorate other luggage during the flight.

Golf equipment
The golf equipment consists of a golf bag that contains no more than 14 golf clubs, 12 golf balls and one pair of golf shoes.

Bicycles
Bicycles (non-motorized) for travelling or racing with one seat or tandem. In order to be transported, the bicycles must be packed according to the following requirements: the horns are fixed parallel to the frame; the pedals are disassembled and stored separately in a plastic or cardboard box. The tires must be deflated.

Fishing equipment
The fishing equipment consists of a box for accessories, a bag or basket for the clothes and the fishing rod.

Additional sport equipment
Other sport equipment that does not refer to any of the above categories:

Following charges for Sport Equipment apply:

The fees/charges collected for sport equipment are non-refundable.

FLYONE accepts to transport dogs and cats only with the company’s prior agreement. Their transportation will be made in special containers only in the cabin. Transporting animals in the luggage department is prohibited.

Special conditions of transportation in/from Great Britain, Ireland and Portugal make this task impossible to the company.

When buying the ticket, the passenger needs to inform the agent about the intention of transporting pets. An additional fee of 60 EUR will be perceived for transporting animals, so that the total weight of the pets, their food and containers will not be included in the free luggage weight limit.

The total weight of the container, admitted to the transportation, must not exceed 8 kg and 115 cm (50 x 40 x 25).

In order to be accepted on board, the passenger needs to sign a special declaration, stating the fact that s/he assumes all the responsibility for transporting pets. Only one pet per passenger can be accepted for transportation.

The airline company cannot be held responsible for injuring, loosing, sickness or death of the transported animal and for not being accepted to the destination in the transition point.

In order to transport pets, the passenger needs to comply with the following conditions and present the documents:

• pets’ passports
• special certificates of the animal’s health
• vaccination register
• the export/import/transit permits
• pets need to have an electronic device (transponder) or a visible tattoo

The passengers that travel with animals to the EU countries from non-EU countries must comply with the requests for animals’ transportation according to the Rules (CE) Nr. 998/2003 that include the following:

• identification: the transported animal must be identified through an electronic device (transponder) and have a health certificate issued by an officially authorized veterinarian from the country of origin (or at re-entering EU with an EU type passport), which attests the validity of the rabies vaccination and compliance with all the sanitary norms from these rules
• rabies vaccination: the animal must have the rabies vaccination and an afterward blood analysis in order to identify the anti-bodies in the blood and thus, verify the efficacy of the vaccine. The test can be performed at least 30 days after the vaccination and three months before travelling in a laboratory authorized by CE.

Note: the three months waiting period is not applied in case of re-entering EU of an animal whose passport certifies the positive blood test prior to the animal leaving EU

• No animals smaller than 7 (seven) months, who have not received the rabies vaccine and did not have the blood test, will be admitted to transportation

In order to transport pets, the passenger needs to take into account the following:

The pet must:

• be clean, healthy, not dangerous
• not be pregnant
• not bother the passengers
• be booked at least 24 hours prior to the flight, indicating the special code PETC, weight and dimensions of the container
• must be in an adequate container, must be able to sit on its legs naturally, turn, lay down (except the guide pets)
• be transported in the cabin and not in the luggage department

The container:

• is prohibited to be placed on a seat
• maximum weight of the container and animal must not exceed 8 kg
• maxim dimension must not exceed 115 cm (25 x 40 x 50)
• maxim dimension must not exceed 115 cm (25 x 40 x 50)
• be well ventilated, well fixed, made of a rough material, with an absorbing floor, which cannot be easily destroyed by animals (excluded: cardboard boxes for cats)
• when buying the container, the passenger must take into account the animal’s dimensions, according to the following indications:

The Guide Pets are community dogs that accompany the passengers with reduced mobility, especially with the visual impairment. The passengers that travel along with community dogs will inform the company about that while booking the ticket.

The Guide Pets (dogs) can be freely accepted, provided that the following conditions are complied:

• The weight and size may be restricted by the aircraft’s type
• The passenger will present a certificate, confirming the status of Guide Pet
• Walking around the airplane is prohibited
• They cannot occupy a chair
• They must not be placed in a container
• They must wear a muzzle or leash

If you intend to transport pets, we recommend you consult the veterinary service of the Chisinau Airport, prior to the flight. + 373 22 52-54-89

Dear Passenger,

We apologize for the mishandling of your baggage, we understand that this may cause inconvenience, please be assured that we will do everything possible to assist you through this experience.

In the unlikely event that your baggage is missing, damaged or delayed, please fill out a Property Irregularity Report (PIR) upon arrival at your destination.

Go to the “Baggage Claim” or “Lost Luggage” desk in the arrival area, where we can help you fill out a Property Irregularity Report (PIR) straight away.

ATTENTION: If the checked baggage does not arrive on the flight carrying its owner, and the passenger does not make a report upon arrival, FLYONE will disclaim liability.

FLYONE will be in charge for all reported baggage irregularities.

In order to help us to provide quick solutions, we kindly ask you to send us via the form «Damaged / lost baggage» under «Claims» in the top menu the following data:

• Your name and permanent address
• Telephone number
• Flight number and date of your trip
• Ticket number
• A double - sided scanned tag or the original tag of the double sided baggage tag and the baggage receipt
• Pictures that clearly show the evidence of damage. *

*Valid in case of damaged bags.

If the checked baggage does not arrive with the passenger to whom it belongs, FLYONE is responsible for searching during 21 days, after fulfilling Property Irregularity Report (PIR) in accordance with the provisions of the Montreal Convention and only after that period  FLYONE announces loss statement.

FLYONE will claim liability for compensation in case of damage or loss of luggage, in accordance with national legislation and international agreements.

To submit your loss or damage, please, contact us by filling in the appropriate form in the section «Contact us», provided all mandatory fields are completed.

Hand baggage is considered the baggage that you transport in the passenger’s cabin and which will be placed under your seat, in front of you or in the baggage compartment above. All passengers are entitled to one single hand baggage.

Permissible dimensions: 40x30x20

A special “gate baggage fee” of 90 EUR will be charged if passenger’s hand baggage will exceed the specified above baggage allowance while boarding at the gate.

Following items are allowed for children up to 2 years,  besides the hand luggage:
- food for babies in reasonable amounts for a flight
- a little basket for babies
- pliable pushchair (that will be handed over before entering the airplane)

It is PROHIBITED to have the following items in the hand luggage.

Up to 10 kg and 50x40x25

The weight of checked pieces of baggage cannot be combined and each piece is considered as such.

Service cost – 17-20 EURO per flight.

The fees/charges collected for excess baggage are non-refundable.

Up to 20 kg 

The weight of checked pieces of baggage cannot be combined and each piece is considered as such.

When determining the standard piece weight, the fractions within 20 and 21 kg shall be disregarded, a piece of 21 kg will be considered an overweighed piece.

Service cost – 25-30 EURO per flight.

The fees/charges collected for excess baggage are non-refundable.

Between 20 kg and 30 kg 

The weight of checked pieces of baggage cannot be combined and each piece is considered as such.

In case your baggage weighs more than 30 kg, it needs to be repacked in two or more separate bags.

Service cost – 40-45 EURO per flight.

The fees/charges collected for excess baggage are non-refundable.

In case your baggage weighs more than the established baggage allowance, an additional fee will be charged at the airport.

Service cost – 35 EURO per flight.

The fees/charges collected for excess baggage are non-refundable.

In case your baggage weighs more than the established baggage allowance, an additional fee will be charged at the airport.

Service cost – 60 EURO per flight.

The fees/charges collected for excess baggage are non-refundable.