In the accordance with the Operational Directive of the Civil Aeronautical Authority Nr. 03 - 15/03/2020 regarding the establishment of air traffic restrictions in the context of the pandemic with the new Coronavirus, as well as under the Decision of the National Extraordinary Public Health Commission no. 9 of 15.03.2020 (see the directive here), the FLYONE airline informs that all flights will be suspended between 17 and 31 March, 2020.
For this reason, FLYONE offers alternatives for the affected bookings during the period March 17-31:
- the possibility to change the ticket for an alternative flight for the same destination free of charge until 31 December 2020, within the limits of available seats;
- the possibility to change the ticket for another destination free of charge until 31 December 2020, within the limits of available seats;
- a voucher equal to the price of the initial ticket, plus 20% from the initial value;
- refund according to the tariff rules.
These measures are implemented to prevent the spread of Coronavirus, as the safety and well-being of passengers and crew is a priority, when the spread of COVID-19 infection is so acute.
Passengers, who have purchased the travel ticket from a travel agency, are asked to contact the agency directly (to choose one of the proposed alternatives).
All passengers affected by the cancellation of the flight during this period were informed by email. If you have found that your flight has been canceled but you have not been informed by email regarding your flight cancellation, please contact FLYONE Customer Support via an email sent through the contact form from the Contact Us section on the official website www.flyone.eu
About FLYONE
FLYONE (www.flyone.eu) was launched in 2016, and although it is a young company, it soon managed to become one of the leaders of the aviation market in the Republic of Moldova, also being ranked TOP 10 in the most punctual airline chapter in the category EMEA (Europe, Middle East and Africa), in January 2020.
We recall that FLYONE currently operates flights to 14 destinations, 10 regular and 4 charter flights: Frankfurt, Tel Aviv, Saint Petersburg, London, Moscow, Parma, Verona, Dublin, Lisbon, Paris, Antalya, Heraklion, Sharm El-Sheikh, Bodrum.
