Privacy policy

“FLYONE” LLC as the author, owner and administrator of the site pays the uttermost attention to ensure the privacy and security of the processing of personal data of its customers. By visiting our site with the aim of on-line booking, we send notifications to the National Centre for Personal Data Protections who acts as a data controller in accordance with the applicable data protection law, in particular the provisions of the Law Nr. 133 on Personal Data Protection of the Republic of Moldova and holds the Registry of Record of Operators of Personal Data.

According to the Law No.133 from 08.07.2011 regarding personal data protection and the Law No.71 from 22.03.2007 regarding Registries, “FLYONE” LLC is committed to ensure a high level of data protection to the persons that use the company services. The personal data that we collect and manage for specified and legitimate purposes would be subjected to sufficiently high level of security from our side in terms of the above-mentioned policies.

“FLYONE” takes the responsibility to keep the confidentiality of personal data provided by any person that is using our website, by making reservations and purchasing tickets. All data collected through Fly One website is processed in accordance with all local legislation and the terms laid out in the Law No.71 from 22.03.2007 regarding the personal data protection.

“FLYONE” takes the responsibility to keep the confidentiality of personal data provided by any person that is using our website, by making reservations and purchasing tickets.

Company “FLYONE” is obliged to put in place all applicable technical and organizational measures for protecting the personal data from being corrupted, blocked, copied, spread as well as against other illegal actions. These security actions are meant to provide an adequate security level regarding the presented risks of the processing of the personal data.

In accordance with Article 71 of the Law from 22.03.2007, data subjects are entitled to the following rights:
• Right to information (article 12)
• The consent of the person regarding the processing of personal data (article 5)
• The right of personal data access (Right to restrict processing) (article 13)
• The right to rectification of the processed personal data which is incomplete or inaccurate (article 14)
• Right to object (article 16)
• The right of not being subjected to an individual decision (article 17)
• Free access to justice (article 17)

Any information provided by you will be considered as being with your explicit consent and we can use your personal data, according to the aims mentioned in this Privacy Policy.

If you do not want your personal data to be collected and processed, please inform us about this and do not provide us with such kind of data.

If you want your data to be updated or deleted from our database, you can always inform us about this at the address: “FLYONE” LTD, Chisinau, 259/2 Grenoble Str.

The aim of data collecting:

As you provide us with your personal data, “FLYONE” LLC can use these data for the following purposes, if not specified otherwise:
• To make sure that the information presented on the website is relevant to your requirements.
• To confirm the online services that you requested and to provide additional information regarding these services (operating schedule etc.)
• To send offers, advertising and marketing messages.
• To send information about advertising of “FLYONE” LLC services by mail, telephone, SMS or other communication channels.
• To share the personal data with the appropriate affiliates of “FLYONE” LLC .

Under certain circumstances “FLYONE” LLC might transfer your personal data to third parties if requested by law and public authorities or in cases when these actions are needed to meet the legal regulations; to protect the property rights of “FLYONE” LLC and of the website, to action urgently in order to protect the personal safety of the company’s employees, users of the company’s services and products.

When “FLYONE” LLC is requested to provide personal data in accordance with legal regulations, only the data which fulfills the purpose of the request will be disclosed.

Collecting of personal data:

Additionally, we collect personal information about you whenever you use our services or use our website When accessing our website, the personal data would be collected in the processes listed below:
• online booking on the website
• booking through “FLYONE” Ltd agencies.

Only in these cases we do require in a compulsory manner to be provided with the personal information.

We use personal data collected within the website for the following purposes:

- To fulfil your travel arrangements and deliver the services you have asked for
- To issue invoices for services ordered by you.
- To make online payments
- To ensure the security of the transaction/ of the online payment/ of the credit card by applying anti-fraud filters.

Personal data can be shared to third parties such as the police , law courts and regulatory authorities if necessary to comply with a legal or regulatory obligation in any jurisdiction

Policy for transmission of payment card details:

Bank card details are entered on the secure page and are not passed on to third parties.

Use of statistic data and anonymous data:

“FLYONE” LLC can use statistic and anonymous data as a result of processing the information gathered from our website with the following purposes:
• Statistical and marketing analysis/ sales and marketing research
• Administrative purposes
• Marketing communications/Tailoring the site content

Applicable to passengers to/from France

In accordance with Article L 237 -7 of French Homeland Security Code, please be informed that air carriers may transmit reservation, checking and boarding data collected from their passengers (API/PNR) to the French national public services and competent authorities for the purposes and under conditions as defined in the Decret N° 2014-1095 dated 26/09/2014, modified by decree 2018/714 dated August 3rd 2018